§ 02Support
Maintenance and support
Software is not delivered and forgotten: rules change, browsers change and the business asks for new things. We maintain what we built and also what someone else built, with an agreed response time and without you having to explain your system from scratch every time you call.
What's included
- Support with a response time
- A written commitment on how fast we answer, not a vague promise of availability.
- Ongoing improvements
- A monthly block of hours for changes as they come up, without a new quote for every tweak.
- Monitoring and backups
- We check it is still standing and that backups can actually be restored. An untested backup is not a backup.
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Frequently asked questions
- Do you maintain software you did not build?
- Yes, after reviewing the code and infrastructure. If that review shows we cannot support it responsibly, we tell you before signing.